Refund policy
Boerne Brand is a small-batch food product. For food safety reasons, all sales are final once the product leaves our facility — we cannot accept returns of opened or unopened bottles.
We will replace, free of charge:
- Items damaged in transit
- Wrong items shipped (you got Smokin’ Red and wanted Original Green)
- Missing items from your order
To request a replacement
Email info@boernebrand.com within 7 days of delivery with your order number and a photo of the damage or incorrect product. Approved replacements ship within 3–5 business days at no cost to you.
We cannot offer replacements or refunds for:
- Shipping delays caused by the carrier (USPS, UPS, FedEx)
- Orders shipped to an address entered incorrectly at checkout
- Products ordered by mistake (wrong flavor, wrong quantity, accidental purchase)
- Personal taste preferences once a bottle is opened
Lost packages
If tracking shows your package as delivered but you didn’t receive it, contact us and we’ll work with the carrier on your behalf. Lost-package replacements are evaluated case-by-case.
Questions?
Email info@boernebrand.com.